When and How to use 911

Remain Calm!
Answer the dispatcher’s questions regardless of how unimportant they seem.

Typical Questions:

Life-saving instructions may be given, while waiting for emergency responders. Do not hang up until the operator instructs you to. Understand that during a crisis time seems to creep by very slowly, what is just a few minutes could seem like 15 minutes.

911 should only be used for fire, medical or police emergencies. The dispatchers should not be used for non-emergency information gathering.